Terms of Service

Last Updated: August 2026

Welcome to Bite-Size Academy. By purchasing the School Admin Triage Pass ("Service") or interacting with our WhatsApp agent, you agree to these Terms of Use. Please read them carefully, as they govern your use of the Service and limit our liability.

 
1. The Nature of the Service (AI Limitations)

Bite-Size Academy uses artificial intelligence (AI) to parse, summarize, and extract dates, times, and actions from school emails or voice notes you forward to us.

• You Must Verify: AI models can hallucinate or misinterpret text. Our agent is a summarisation tool, not a definitive source of truth. You agree to always double-check the AI-generated brief against your original email or school communication.
• Limitation of Liability (The "Missed Pickup" Clause): Bite-Size Academy is not responsible for any consequences arising from inaccuracies in our AI-generated summaries. We are not liable for missed events, forgotten permission slips, late fees, scheduling conflicts, or any other damages (direct or indirect) resulting from your reliance on the Service.

 
2. Payment and the 30-Day Refund Guarantee

• One-Time Pass: The School Admin Triage Pass is a one-time purchase of $27. There are no recurring subscription fees.
• Refund Policy: We offer a strict 30-day money-back guarantee. If you are not satisfied within the first 30 days of purchase, you may request a refund by emailing us at support@bite-size.academy.
• Chargebacks and Disputes: If you issue a chargeback through your bank or payment provider instead of requesting a refund, your pairing token and account access will be automatically and permanently revoked.
• Demo Use: We offer a one-time free demo per phone number. Attempting to bypass the paywall by cycling through phone numbers is a violation of these terms.

 
3. Account Access and the 2-Seat Family Rule

Your $27 purchase generates a single, unique 6-character pairing token.

• The 2-Seat Limit: This token is valid for up to two (2) phone numbers belonging to parents or guardians of the same household.
• What Happens When a Third User Tries to Activate: Our system automatically monitors the number of devices linked to each token. If a third phone number attempts to activate using your pairing token:

     - The third user will receive a message: "This pairing token has already reached its 2-device limit. Please purchase your own pass to use the School Admin Triage Pass."
     - Your existing two paired devices will continue working without interruption.
     - You and the third user will both be directed to purchase an additional pass if they wish to use the Service.

• No Unauthorised Sharing: You may not share your pairing token with other families, PTA members, or WhatsApp groups. If our systems detect your token being used across three or more unauthorised phone numbers in a pattern that suggests intentional sharing, we reserve the right to terminate your access without a refund.
• Phone Number Changes: If you change your phone number, you may contact support to transfer your seat to the new number.
• Purchasing an Additional Pass: If you need to add a third caregiver or extended family member, they will need to purchase their own School Admin Triage Pass and receive their own unique pairing token.

4. Fair Use Policy (Lifetime Pass)

The School Admin Triage Pass is a one‑time, lifetime purchase intended for personal, individual household use.

Because the Service relies on third‑party APIs with per‑message costs, we rely on you to use it reasonably and in good faith.

What "Reasonable Use" Means:
We define reasonable use as forwarding school emails for your household – not for commercial purposes, large groups, or automated bulk forwarding.

Daily Fair-Use Limit:
To prevent automated abuse, scripted forwarding, and system degradation, account usage is subject to a hard limit capped at 50 brief generations per 24-hour period across all linked family devices. This limit automatically resets every 24 hours.

For the purposes of this limit, a "brief generation" includes every email text submitted to the bot, regardless of whether the email is successfully parsed or rejected (e.g., non-school emails, spam, or ambiguous messages).

Transient Rate Limit:
To prevent system overload during short bursts of traffic, we may temporarily throttle processing speeds if we detect an unusually high volume of requests within a short time window. This ensures fair access for all users.

What Happens When You Reach the Daily Limit:
If your household exceeds the 50-brief daily limit, the bot will temporarily pause processing for the remainder of the 24-hour period. You will receive a clear notification on WhatsApp explaining the pause and when your allowance resets. This is a safety measure to prevent abuse, not a penalty.

What Constitutes "Excessive Use" (Triggering Action):

• Exceeding the 50-brief daily limit consistently or generating commercially unviable volume for a one‑time $27 purchase.
• Using the Service to process emails on behalf of multiple households, PTA groups, or commercial entities.
• Automated, scripted, or scheduled forwarding loops.
• Attempting to resell or share your pairing token with non‑household members.

Our Right to Act:
If we detect usage that falls outside the scope of a typical family's school communication, we reserve the right to restrict execution, require an upgrade to a commercial plan, or terminate access.

In cases of suspected intentional abuse (e.g., automated scripting or commercial reselling), we reserve the right to terminate access immediately without a refund. For borderline cases (e.g., unusually high legitimate usage), we will provide reasonable written notice (minimum 7 days) before taking any action, giving you time to adjust your usage or upgrade to a commercial plan.

 
5. Acceptable Use

You agree not to use the Service to:

• Process illegal, highly sensitive, or non-school-related personal data.
• Spam, overwhelm, or launch denial-of-service attacks against our WhatsApp agent.
• Attempt to reverse-engineer the agent's prompts, logic, or backend systems.

 
6. Service Availability

While we strive for high reliability, Bite-Size Academy relies on third-party infrastructure (WhatsApp, Meta Cloud, Gemini (Google Cloud), DeepSeek). We do not guarantee 100% uptime and are not liable for temporary service outages.

 
7. Governing Law

These Terms of Use are governed by the laws of Queensland, Australia. Any disputes arising from your use of the Service shall be subject to the exclusive jurisdiction of the courts in Queensland.

 
8. Contact Us

If you have any questions about these Terms, please contact us at support@bite-size.academy.